Always take care to burn your candle safely. Never leave a candle burning unattended. Place the candle on a heat resistant surface or in a holder. Keep away from combustible materials including curtains. Never allow children to burn a candle unless supervised by an adult. Keep the candle out of drafts or sunlight when burning. When the candle has burned to about 1/2″ from the bottom, extinguish and retire the candle. This will prevent the flame from contacting the bottom of the glass which could cause serious damage.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We currently do not ship outside the U.S.
Open Design LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
We do not accept any returns. Due to the handcrafted nature of our unique products, there will always be unique qualities to each and every candle product we produce.